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Maybe the Secret to Great Customer Service Employees Is Puppies

In addition to being good for business and employee morale, having puppies around customer service employees encourages patience and understanding.

Should AI Keep Tabs on Your Employees’ Emotions?

Using AI to monitor employee emotions could help them manage stress but also could lead to even unhappier workers.

Employee E-mail Etiquette: The Importance of Acknowledgement

Is a discussion of what to do when a dicey e-mail reaches executives a topic that is reviewed during leadership development programs?

Figuring Out How AI Can Best Help Employees

Today’s employees worry that they could be replaced by artificial intelligence. Work with them to determine how AI can help them do more for your company while improving their own work lives.

Strategies to Retain “Seasoned” Workers

Creating younger/older partner relationships and phased retirements could extend an older employee’s beloved career while giving a younger employee a significant leadership opportunity.

Are Your Town Hall Meetings Missing Something?

Ice-breakers, questions, and stories from executives can transform corporate town halls from snorefests into engaging events.

Does a Point System Work for Employee Recognition?

Such a system risks being too simple, and could turn employee recognition into a popularity contest.

Did You Flub Back-to-Office Messaging?

It’s OK to make it clear to employees that they are expected back in the office a few days a week, but coupling the requirement with an enticement would help to make the directive more palatable.

Characteristics of Workplace Toxicity

What does it take for a workplace to earn the “toxic” label? Here are three components that can factor in.

What Will Employees Think Is Most Important in 2024?

Experts offer workplace predictions for the upcoming year.

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