Content about president and CEO

March 30, 2012
Dispelling the Myths of Creating a Winning Corporate Culture

Avoidance—and even outright denial—of the need to make corporate culture development a “Mission Critical Objective” lies in five common myths that destroy the impetus for any organized effort to create, build, and nurture a winning corporate culture.

By Joseph Gianni, President and CEO, 2logical

Few would deny the majestic power of a winning corporate culture. When the odds are stacked against the success of a mission critical corporate objective, a strong corporate culture can persevere through all kinds of challenges and setbacks—and make, well, even the impossible…possible.

Even in the most turbulent market conditions, a strong corporate culture can shorten the recovery time from minor or major setbacks by as much as tenfold, when compared to an organization lacking the “right stuff.”

January 19, 2012
3 Leadership Lessons for 2012

Occupy Wall Street—a movement that consciously chose not to have “someone in charge”—taught us more than the fact that people are angry about the increasing disparities between the rich and the poor. The global protests are a fascinating case study in leadership at a time when the world needed it more than ever, whether in politics, social entrepreneurism, or business.

By John Elsey, President and CEO, Forum Corporation

Occupy Wall Street—a movement that consciously chose not to have “someone in charge”—taught us more than the fact that people are angry about the increasing disparities between the rich and the poor. As the CEO of a leadership development company, I found the global protests to be a fascinating case study in leadership at a time when the world needed it more than ever, whether in politics, social entrepreneurism, or business.

October 28, 2011
Mobile Apps and Training

We asked 2,793 recent training participants about the use of mobile devices and apps in the workplace. Of our respondents, 42 percent said they used mobile apps at least sometimes to very often with training. And nearly half of the respondents had downloaded a mobile app to improve their job performance—even though their employer did not require it.

By Mark Scullard, Director, Research, and Jeffrey Sugerman, President and CEO, Inscape Publishing

October 26, 2011
Equipping Contact Center Agents to Deliver Personal Service

Intelligent workflow technology that integrates with call routing systems to identify agent idle time and push training and coaching activities to the agent’s desktop is one way contact centers are improving the customer experience.

By Matt McConnell, President and CEO,  Knowlagent

“Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?

October 7, 2011
How-To: Train for ERP Implementation

Implementing an ERP system is often a complex process, with many factors affecting the organization’s ability to achieve the ROI within the original business case. Of these factors, training is second only to leadership involvement; however training often is overlooked or not considered an equal partner within the organizational transformation.

By Jeff Carpenter, President and CEO, Caveo Learning

Enterprise Resource Planning (ERP) integrates internal and external data across an entire organization, embracing everything from finance/accounting to manufacturing and customer relationship management solutions and automating all activity within an integrated software application. SAP is a large provider of ERP software.

July 22, 2011
Everything Disc Pulse: Onboarding Success

We surveyed 2,829 recent training participants about onboarding in their current company. People who received a summary of the organization's mission said they were able to “significantly contribute to the organization” four weeks earlier (on average) than those who did not. They also were able to figure out how important decisions got made in the organization six weeks earlier than those who did not.

By Mark Scullard, Director of Research, and Jeffrey Sugerman, President and CEO, Inscape Publishing

June 2, 2011
Leaders’ Path to Improvement

Short of completing a 360, how is a leader supposed to know what he or she most needs to work on? The first step is to bring personality into the equation—for them to ask, “What kind of leader am I?” Using a model of the eight dimensions of leadership can help to identify the leadership “blind spots” associated with particular leadership styles.

By Mark Scullard, director of research, and Jeffrey Sugerman, president and CEO, Inscape Publishing

In our May-June 2011 print article, we discussed what people want from their leaders. As part of a 360-degree assessment, we gave 16,619 participants—or raters—the chance to give feedback on what leadership practices their leaders should do more often. The three most common requests for leaders were:

October 11, 2010
It’s Not the ERP System; It’s the Training

Training is second only to leadership involvement when it comes to successfully rolling out an Enterprise Resource Planning (ERP) solution. However, training is often the most overlooked and underfunded portion of any large-scale integration. So let’s look at how to tell when training (or lack thereof) is causing, or about to cause, your ERP integration to go awry, and how you can get back on track.

By Jeff Carpenter, president and CEO, Caveo Learning

Training is second only to leadership involvement when it comes to successfully rolling out an Enterprise Resource Planning (ERP) solution. However, training is often the most overlooked and underfunded portion of any large-scale integration.

September 21, 2010
The Annual Performance Review

Pretty soon we’ll all be asked to complete our annual rite of passage. It’s the thing we dread most; we quake in our cubicles, we talk about in hushed tones around the coffee maker, yet we dare not speak its name: The Annual Performance Review. Everyone hates performance reviews, right? Wrong.

By Jeffrey Sugerman, president and CEO, and Mark Scullard, director of research, Inscape Publishing

Pretty soon we’ll all be asked to complete our annual rite of passage. It’s the thing we dread most; we quake in our cubicles, we talk about in hushed tones around the coffee maker, yet we dare not speak its name: The Annual Performance Review. Everyone hates performance reviews, right? Wrong.

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May 1, 2005
The Race for Dealer Loyalty

David Weiss is used to awarding unique incentives to successful salespeople. But one reward requested by an office-product reseller's salesperson takes the cake. When asked what would further motivate this sales star, the rep's answer was, quite simply, a.⻼皺欸/

David Weiss is used to awarding unique incentives to successful salespeople. But one reward requested by an office-product reseller's salesperson takes the cake. When asked what would further motivate this sales star, the rep's answer was, quite simply, a.⻼皺欸/

March 1, 1998
Case Study: AMX

AMX takes high-tech training to a new 'arena' At AMX Corp. -- a leading manufacturer of room-control and automation systems -- demand for high-tech customer training has grown alongside revenues. To

AMX takes high-tech training to a new 'arena' At AMX Corp. -- a leading manufacturer of room-control and automation systems -- demand for high-tech customer training has grown alongside revenues. To