Content about Web 2.0

March 13, 2012
Will the Customer Service Process Ever Be the Same?

Whether we like it or not, the customer service process is going through a permanent change that we cannot avoid. And while it may be an awkward, uncomfortable embrace at first, over time, it will become second nature. But in the meantime, how do we work the customer service process we know and love into a new, digital era?

By Joe Cortez, Interactive Media Specialist, Signature Worldwide

Technology has driven us into some new, unforeseen territory in the last few years. Before, when you had a problem with a company (or its level of perceived service), you would have to call an 800 number and navigate through a touch-tone menu of options just to speak to someone who hopefully could resolve your problem. Today, instead of dealing with the company directly, you can express your dissatisfaction through a public medium such as Facebook or Twitter.

February 10, 2012
This Week in Training: February 13th—17th

See what's new in Training this week!

 

Everything from new articles on our website to new webinars in our social learning community, get a preview of this week’s activity at Training magazine.

January 17, 2012
Training Gets More Social

Training’s 2012 New Year’s resolution is to expand its presence throughout social media. This January, you will see rich content published on Twitter, LinkedIn, Facebook, YouTube, and Google+, all linking back to our new “Daily Update” tab on www. Trainingmag.com. To help you join the conversation, here are a few tips for a positive social media experience.

By Lorri Freifeld, Editor, Trainingmagazine

Training’s 2012 New Year’s resolution is to expand its presence throughout social media. This January, you will see rich content published on Twitter, LinkedIn, Facebook, YouTube, and Google+, all linking back to our new “Daily Update” tab on http://www.TrainingMag.com. To help you “join the conversation,” here are a few tips for a positive social media experience:

November 23, 2011
L3.0 Wrap-Up: The Next BIG Thing

Some 310 training professionals gathered at Training’s first Learning 3.0 Conference in Chicago last month to discover the industry’s next transformation and how it will affect their organizations. Conference attendees also had the opportunity to test their social media skills in the Tower Challenge Twitter Game and to take a special Navy tour of Recruit Training Command.

Some 310 training professionals gathered at Training’s first Learning 3.0 Conference in Chicago last month to discover the industry’s next transformation and how it will affect their organizations. They heard from innovative thinkers on topics such as “When Games Invade Real Life and Gamify Work,” “Leveraging Social Media to Change the Enterprise,” “How the Brain Science of Attention Will Change the Way We Learn,” and “Cultivating the Imagination: Building Learning Environments for Innovation.”

November 17, 2011
Must-Have Media Training

Annual media training should be standard operating procedure for every emergency manager and public information officer. Talking to the media is a skill much like playing sports; you must practice on a regular basis and increase the intensity each time in order to master it.

By Gerard Braud

Natural disasters have emergency managers, emergency operations centers, and public information officers in high demand for telephone interviews with the Weather Channel, CNN, and other media outlets.

So why is it, with the wealth of official knowledge available from these officials, the Weather Channel suddenly cuts away during Tropical Storm Lee to interview some yahoo resident standing in flood waters at his home in Mandeville, Louisiana?

October 7, 2011
Training Today: Social Work?

More than half (51 percent) of chief information officer (CIO) respondents said they permit employees to use social media sites such as Twitter and Facebook on the job as long as it’s for business purposes, according to a Robert Half Technology survey of more than 1,400 CIOs from companies across the U.S. with 100 or more employees. This is up from 19 percent in 2009.

September 20, 2011
The LinkedIn Success Secret

The best measure of a good networker is not how many connections you have but how many you create. And this is the easiest thing you can do for anyone. You don’t need any ability to sell or goodies to give away. All you need is the willingness to find valuable connections and pass them to others. So as you approach all of your actions on LinkedIn, think about how you can make yourself more valuable to those you engage.

By Flyn Penoyer, Founder, Online Business Networker

There is one thing I have done from the first day I was on LinkedIn that I think is a big part of my success.

I made myself invaluable!

I have no idea how you would measure the amount of success this type of activity has brought me over the almost six years I’ve been on LinkedIn.

September 13, 2011
Social Media: Is It Worth Your Time and Resources?

The answer is a resounding “Yes.” The Internet and various social media platforms give us the ability to interact with anyone who chooses to engage with us. There are many tools available today to use in communicating with your customers. Consider asking members of your team who are already knowledgeable or engaged in social media to assist you by being a voice of the company.

By Dulce Gonell-Holderby, Training Account Manager, Signature Worldwide

Did you know that Skittles candy has more than 16.7 million likes (fans) on Facebook? California Pizza Kitchen has more than 112,000; just five months ago, the number was less than 30,000. And what about Under Armour? It now has 700,000-plus fans and its Facebook pages have some of the best graphics I have ever seen for fan pages…talk about “Charged.” Check them out.

August 24, 2011
Training Employees for the Job Hunt

Whether a job seeker works with an outplacement agency or doesn’t, HR professionals can assist exiting employees by offering a little time and focus. This could be the best parting gift you can give them. Here are five training tips every HR professional or assigned executive should use when teaching exiting employees how reach for the next brass ring.

By Gopal Vemuri, Founder and CEO, JobPadhq.com

May 3, 2011
3 Social Networking Channels Managers Must Master

Don’t make the mistake of thinking social networking is all about telling the world what you had for breakfast. Or only an obsession of geeks. Just the opposite: Social networking has reached a tipping point. It’s transforming the way managers gather information, inform, negotiate, motivate, inspire, instruct, empower, forecast, and sell. Here are 14 principles you can use for effective networking.

By Bill Rosenthal, CEO, Communispond Inc.

April 12, 2011
Using Social Media to Evaluate Training Results

Prior to the training, create a forum for communication between participants and trainers. For example, create a Facebook Group with restricted privacy settings or member-only LinkedIn Groups. Continued communication after training allows you to assess participant attitudes and hear about successes or frustrations. The relaxed feel of these sites overcomes the challenges of finding time for a conference call as a post-training activity due to conflicting work schedules.

By Claudine Trontin, Training Account Manager, Signature Worldwide

October 8, 2010
Virtual Training: An Engaging and Cost-Effective Way to Learn

Read a case study about Medco’s 2009 Market Group Virtual Event “Strategies for Driving Mail & Positioning the Therapeutic Resource Centers,” a fully interactive five-day event in a virtual learning environment that incorporated online learning, live chat, discussion forums, immersive booths, downloadable collateral, and live and on-demand sessions.

By Joerg Rathenberg, senior director, Marketing, Unisfair