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March 13, 2012
Case Study: New Hire Scorecards at Discover Financial Services

Some organizations need specific scorecards that focus on the performance of an individual training program and the performance of learners as they make the transition from the classroom to the workplace. That’s the situation faced by the Training Center of Excellence at Discover Financial Services for the New Hire Program in its call centers. This case study describes that challenge and the solution the training team at Discover devised.

As balanced scorecards have become increasingly common tools used to manage entire businesses, many training and development professionals have tried to adapt them for use in our profession. For example, ASTD developed its Workplace Learning and Performance Scorecard in 2006, and Ajay Pangarkar and Teresa Kirkwood published their Trainer’s Balanced Scorecard in 2009.

January 27, 2012
Conference Highlight: Training Nuggets and YouTube Channels

The organic and accessible nature of social media makes it a unique tool for driving your message home. Here is one way to do just that.

Training 2012 Conference & Expo speaker Michele Deck offers one of the ways she helps her training have long-term impact.

January 18, 2012
Webinar: The Trainer as Peak Performer

To the lead the best, you have to be the best. Scale the heights!

 

Today's webinar presenters, Jean Barbazette and Maria Chilcote, share the implications of striving to be an effective trainer:

If we hold the keys to unlocking performance within the organization, then WE need to be at our best as trainers! Consider how you can “train by example”:

November 23, 2011
Trainer Talk: Who Else Values Loyalty?

Will you be working for the same company a year from now? How about two? Will you make it five? Do you have a guarantee? And look back at your career up to now. How many companies have you worked for?

By Bob Pike

Will you be working for the same company a year from now? How about two? Will you make it five? Do you have a guarantee? And look back at your career up to now. How many companies have you worked for?

More than one major business publication recently published articles about the passing of the era of company loyalty. The notion that people can have lifelong careers at the same company doesn’t seem to work in today’s economy.

September 8, 2011
Training’s Importance to the Big Picture of Business

More often than not, “training” is a vehicle to tout one’s viewpoint, tinker with old problems, or blame someone else for the course of events. If training is viewed as band-aid surgery to fix problems, then it will fail. Managers who have this “fix those people” mindset are, in fact, the ones who need substantive training the most.

By Hank Moore, Corporate Strategist

Professional education is the most important ingredient in corporate development. Today’s workforce will need three times the amount of training it now gets...if the organization intends to stay in business, remain competitive, and tackle the future successfully.

I advise CEOs, board chairs, and the upper echelon of companies on business strategy. Often, I find myself defending and promoting training as an important ingredient to success.

August 18, 2011
Online Learning Fosters Continuing Education

If knowledge really is a chief organizational resource, then using online training programs to satisfy continuing education demands has to be strongly considered by organizations aiming to stay competitive and current. Here are some tips to help you along the way.

By Learn It Live

June 6, 2011
Top Young Trainers 2011

Their names belong on a marquee, surrounded by dazzling lights and adoring fans as they are the young stars of the training industry. They are the movers and shakers, the ones who think out of the box and get things done, the ones who lead by example and always have time to coach or mentor those around them. They have faced significant challenges and forged new paths. They are the 2011 Top Young Trainers.

By Lorri Freifeld

Their names belong on a marquee, surrounded by dazzling lights and adoring fans as they are the young stars of the training industry. They are the movers and shakers, the ones who think out of the box and get things done, the ones who lead by example and always have time to coach or mentor those around them. They have faced significant challenges and forged new paths. They are the 2011 Top Young Trainers.

April 6, 2011
Emerging Leader Nominations

Do you know an up-and-coming training leader? Someone who stands out from the crowd? Someone who is an outstanding training professional with excellent leadership qualities? Someone who deserves recognition for his or her outstanding efforts in the training industry?

Please watch this space for the nomination form for Training magazine’s 2013 EMERGING LEADER AWARDS.

Do you know an up-and-coming training leader? Someone who stands out from the crowd? Someone who is an outstanding training professional with excellent leadership qualities? Someone who deserves recognition for his or her outstanding efforts in the training industry?

Please nominate him or her for Training magazine’s 2013 EMERGING LEADER AWARDS. Nomination forms will be available in May 2012 and will be due JANUARY 14, 2013.

August 25, 2010
4 National Training Roll-Out Lessons

Any national roll-out of a training program is an anxiety-provoking experience for even the most seasoned learning professional. If the implementation fails, it is a very public failure. On the other hand, a national roll-out is a terrific opportunity to develop skills, attitudes, and behaviors across your operation that will improve performance and promote your culture.

By Karen Brill

Any national roll-out of a training program is an anxiety-provoking experience for even the most seasoned learning professional. If the implementation fails, it is a very public failure. On the other hand, a national roll-out is a terrific opportunity to develop skills, attitudes, and behaviors across your operation that will improve performance and promote your culture.

Our lessons learned from large-scale implementations, largely based on mistakes we’ve made, will benefit any organization that operates in multiple locations.