Content about Operations research

February 29, 2012
Training Corporate Workers Like Fighter Pilots

Creating a virtual environment provides context and focus during training that is difficult to achieve using any other method. It’s your best bet for creating aces within your own organization.

By Eric Vidal, Director of Product Marketing, Event Services Business Segment, InterCall

November 29, 2011
Making It Stick

How can educators possibly keep training consistently interesting or make relevant connections to each individual in the classroom every 15 to 30 seconds? The only viable answer is effort—curricula built primarily around engaging students through a deliberate difficult practice methodology.

By Kevin R. Glover, M.S., M.Ed., Vice President, Corporate Communications, Clinical Education and Sales Training, and Connie Murray, R.D., M.Ed., Director of Clinical Education and Sales Training at B. Braun Medical Inc.

November 23, 2011
AAA – The Auto Club Group: Simulating Good Customer Care

The last thing you want is for front-line workers to learn lessons at the expense of your customers. An effective simulation can teach your service representatives stellar skills and save your customers angst.

By Margery Weinstein

In an effort to continuously improve member service levels, AAA – The Auto Club Group faced a learning challenge: It needed a simulation that would address the specific service issues its customer-facing employees handle. The company decided the best way to meet this learning need was to develop its own custom simulation, says AAA – The Auto Club Group Vice President and Chief Learning Officer Daniel Hill.

November 23, 2011
Cox Enterprise: Computer-Driven Behavioral Simulation

Strategic thinking too often is learned in the heat of a business crisis—unless, that is, you take advantage of computer-based simulations that replicate the experience in a no-consequences environment.

By Margery Weinstein

When Cox Enterprise’s Cox Leadership Program (CLP) needed an action-learning simulation to support its curriculum, the company turned to PressTime, a computer-driven behavioral simulation created and distributed by Discovery Learning. After observing the simulation at a company in Canada, Susan Edwards, Cox’s business effectiveness and executive development consultant, decided it met the leadership program’s learning objectives.

November 23, 2011
Get Your Head in the Game

A changing mindset combined with changing technology is driving the use of games and simulations, says Karl M. Kapp, a professor of instructional technology at Bloomsburg University. “People are becoming more open to using games and simulations for learning, and the technologies are making the development of games and simulations easier and faster.”

By Margery Weinstein

A changing mindset combined with changing technology is driving the use of games and simulations, says Karl M. Kapp, a learning and technology expert and professor of instructional technology at Bloomsburg University in Bloomsburg, PA. “People are becoming more open to using games and simulations for learning, and, at the same time, the technologies are making the development of games and simulations easier and faster than a mere five years ago.”

November 1, 2011
12 Simulation Facilitation FAQs

How do you prepare a “senior person” to participate in a simulation with other members of their team or organization? How do you handle a participant who chooses to dominate the simulation or debrief process? Find out the answers to these and other questions training professionals face when training via simulations.

By Chris Musselwhite, Sue Kennedy, and Sue Probst of Discovery Learning Inc.

1. Early in the simulation, participants often look confused, lost, or skeptical. How much should the facilitator intervene?

September 1, 2011
Training ROI: Strategy Alignment and Execution

Business leaders are turning to customized business simulations to build the alignment, mindset, and capabilities needed to accelerate strategy execution in their companies and realize business results. Business simulations long have been used up front in the strategy formulation process but now are also being recognized as an essential tool for successful strategy implementation.

By Peter Mulford, Executive Vice President, BTS

Business leaders around the world are turning to customized business simulations to build the alignment, mindset, and capabilities needed to accelerate strategy execution in their companies and realize business results. Business simulations long have been used up front in the strategy formulation process. In the last several years, simulations increasingly have been recognized as an essential tool for successful strategy implementation.

July 18, 2011
CareSource Creates Poverty Simulation

At CareSource, understanding how to make a difference in the lives of its more than 852,000 members means being able to appreciate the challenges they face on a daily basis. As a result, CareSource collaborated with Think Tank Inc. to offer “A Walk in My Shoes—A Poverty Simulation,” which simulates the experience of living with the social and economic challenges its members face.

By Margery Weinstein

At CareSource, understanding how to make a difference in the lives of its more than 852,000 members means being able to appreciate the challenges they face on a daily basis. To achieve that appreciation, CareSource challenged its employees to connect with its members through training that provides a view of life from members’ perspectives.

October 6, 2010
The Dividing Line Between Simulation Success and Failure

The benefits of a story-centered curriculum have been touted for many years. However, recent advancements in simulation development technology now make it easier to replicate on-the-job environments, processes, and—most importantly—decision-making opportunities that are truly meaningful to individual learners.

Patrick Mileham, director of editorial development for learning simulations vendor NexLearn, provided us with the following response to Tech Talk's Sept. 2 profile of The Coca-Cola Company's simulation training:

October 6, 2010
What 3-D Avatars Know About Sales Training

In 3-D simulations, salespeople soak up information and then get to practice using it, interactively, in a simulated sales situation with one or more 3-D avatars. All of the major steps in the sales process can be presented in this way, and learners get a safe place to practice and make mistakes, before going onto the sales floor.

By Margery Weinstein

October 10, 2002
Successful speakers practice expecting the unexpected

Anticipating trouble isn't negative thinking, says speaker/trainer John Tillison. In fact, contingency planning can be considered positive thinking on the part of the presenter.

Anticipating trouble isn't negative thinking, says speaker/trainer John Tillison. In fact, contingency planning can be considered positive thinking on the part of the presenter.

June 1, 2001
To build a fire

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