Content about Margery Weinstein

February 20, 2012
Successful Store Managers at Dollar General

Dollar General Corporation doesn’t leave the leadership of its stores to chance. The company’s signature program is designed to ensure that newly hired or promoted store managers are trained to achieve operational excellence—to achieve “Retail Excellence, Every Day.”

By Margery Weinstein

Dollar General Corporation doesn’t leave the leadership of its stores to chance. The company’s signature program is designed to ensure that newly hired or promoted Store Managers (SMs) are trained to achieve operational excellence—to achieve “Retail Excellence, Every Day.”

August 15, 2011
Carmax Compiles Sales Training Playbook

Carmax, Inc., took a page out of the National Football League playbook—literally—to create its SmartClips sales training program. The goal was to establish a culture of daily practice in which the team (in this case, the company’s sales force) practices the plays (or strategies) in the playbook every day until they are mastered.

By Margery Weinstein

Carmax, Inc., took a page out of the National Football League playbook—literally—to create its SmartClips sales training program. The goal was to establish a culture of daily practice in which the team (in this case, the company’s sales force) practices the plays (or strategies) in the playbook every day until they are mastered. Like an NFL playbook, the sales force reviews videos, or clips, of their practice sessions to figure out how to improve. Here is how the program “plays out”:

August 1, 2011
Adopt a Student Nurse at Carilion

When Carilion Clinic received feedback as part of its orientation evaluation that it would have been helpful to shadow experienced nurses while in nursing school, the organization began its Adopt a Student program. Launched in 2001, this program allows nursing students between their junior and senior years to apply for either a six-week or 12-week summer work experience, shadowing an experienced nurse.

By Margery Weinstein

When Carilion Clinic received feedback as part of its orientation evaluation that it would have been helpful to shadow experienced nurses while in nursing school, the organization began its Adopt a Student program. Launched in 2001, this program allows nursing students between their junior and senior years to apply for either a six-week or 12-week summer work experience, shadowing an experienced nurse. Here’s how it works:

July 4, 2011
CareerBuilder Leverages Product Knowledge Surveys

Changes occur regularly in the job search and recruitment industry, and daily within CareerBuilder, so the company needed a way to keep its customer service representatives’ knowledge up to date. The Product Knowledge Survey (PKS) was established to ensure all Customer Care Representatives are knowledgeable about product changes and CareerBuilder’s Website, as well as updates to the company’s internal processes.

By Margery Weinstein

Changes occur regularly in the job search and recruitment industry, and daily within CareerBuilder, so the company needed a way to keep its customer service representatives’ knowledge up to date. The Product Knowledge Survey (PKS) was established to ensure all Customer Care Representatives are knowledgeable about product changes and CareerBuilder’s Website, as well as updates to the company’s internal processes.
CareerBuilder shares the key components and results of this program:

April 18, 2011
AIC Creates a Global Learning Portal

Great strides were made at Allied International Credit (AIC) when its Development and Facilitation team assumed the lead on developing its own section of the company’s Global Portal (a customizable Microsoft Sharepoint Solution). The Development and Facilitation team uses, controls, and designed its own site on the portal and built its site so the rest of the organization could leverage from its work and share best practices.

By Margery Weinstein

Great strides were made at Allied International Credit (AIC) when its Development and Facilitation team assumed the lead on developing its own section of the company’s Global Portal (a customizable Microsoft Sharepoint Solution). The Development and Facilitation team uses, controls, and designed its own site on the portal and built its site so the rest of the organization could leverage from its work and share best practices. Here are some features of the site that the Development and Facilitation team provides to its internal customers: