Content about Mail

October 7, 2011
Last Word: The Electronic Brick Wall

Technology allows us to be more productive and, potentially at least, more profitable. The dark side of technology is the electronic wall that has grown brick by brick over the last 20 years. As more and more technical opportunities arise that allow workers to communicate without being “face to face,” people are learning less and less about how to communicate effectively.

By Peter Post, Director, The Emily Post Institute

It’s happened over and over again:

October 1, 2010
Last Word: The Note

While writing thank you notes is one of the most basic pieces of business etiquette 
advice, it often is ignored, which can result in unfortunate consequences.

By Peter Post

The young woman suddenly raised her hand. I was giving a talk at the Penn Club in New York City. I had just mentioned the importance of writing a thank you note, and clearly I had struck a nerve.