By Holly Zoba, Senior Vice President, Hospitality Sales, Signature Worldwide
How do you measure the ROI of training? Is it through an increase in sales? A decrease in employee turnover? Better delivery of customer service?
In some ways, measuring the ROI of training is not unlike answering the question, “What is the ROI of putting on your shirt?” It doesn’t seem like there is a lot of value, until one day you don’t do it and you show up at work shirtless. Unless you are a professional surfer, you probably will regret it.