By Jack J. Phillips, Co-Founder, and Patti P. Phillips, Co-Founder, President and CEO, ROI Institute
Learning and development professionals routinely create new terms and jargon. While meaningful to them, an obscure term often is confusing to key clients and executives. The most recent addition to the vocabulary is return on expectation(ROE). Let’s examine this term and relate it to what we know about current measurement systems.
What Is It?