Content about Etiquette

March 26, 2012
The Global Mindset

Professionals who lived abroad for several years have learned to develop a global mindset the hard way, often experiencing painful failures, being forced to re-evaluate the way they approach foreign markets. Training employees and giving them the tools needed to develop the global mindset needed to succeed prior to engaging in international endeavors is by far the most effective way to conduct international business and retain employees.

By Valerie Berset-Price

March 23, 2012
What NOT to Say

When it comes to customer service, tell learners about the bad things that happened to you—primarily to make them laugh about it, but also so they think about what notto do or say to a customer. Document every customer service interaction you have, or the experiences of others you hear about—especially the bad ones—so you can pass along the dos and don’ts to your learners.

By Gisele Canova

March 24, 2011
Last Word: A Little Bit Pregnant?

Either you’re pregnant or you’re not. It’s the same with being on time. Either you’re on time or you’re late, and that’s an ineffective way to start any meeting. Here are five essential tips for people who are preparing for an interview--whether it’s for a job, a promotion, a new client, or new business you’re trying to land--and they start with being on time.

By Peter Post

A reporter for the Washington Post called one day. She authors an “Ask the Expert” column and had a question for me: “This guy wants to know if he was treated badly. He went to two interviews. For the first he was 20 minutes late. He understood why he might not get that job. For the second he was only five minutes late. But again he didn’t get the job, and his lateness turned out to be a factor. He wanted to know, ‘Was this fair?’”

October 1, 2010
Last Word: The Note

While writing thank you notes is one of the most basic pieces of business etiquette 
advice, it often is ignored, which can result in unfortunate consequences.

By Peter Post

The young woman suddenly raised her hand. I was giving a talk at the Penn Club in New York City. I had just mentioned the importance of writing a thank you note, and clearly I had struck a nerve.

November 1, 1998
The Audience: International etiquette

A country-by-country guide to presentation etiquette Presenting for the first time overseas means you'll probably hit a few intercultural speed bumps. But rather than obsess about conforming to the

A country-by-country guide to presentation etiquette Presenting for the first time overseas means you'll probably hit a few intercultural speed bumps. But rather than obsess about conforming to the