Content about Empathy

January 4, 2013
Empathy: The Guidance System

A key quality of critical importance to sales success is empathy. Empathy is the ability to read others. It’s knowing what drives them. It’s being able to intuit their strengths, limitations, potential, and motivations. Empathy is the ability to pick up the subtle clues and cues provided by others in order to accurately assess what they are thinking and feeling.

By Herb Greenberg, Ph.D., and Patrick Sweeney

The first key quality we found to be of critical importance to sales success is empathy. Empathy is the ability to read others. It’s knowing what drives them. It’s being able to intuit their strengths, limitations, potential, and motivations. Empathy is the ability to pick up the subtle clues and cues provided by others in order to accurately assess what they are thinking and feeling.

May 29, 2012
Trainer Talk: Got Empathy?

Do we really understand what it’s like to be an adult learner? How readily and how easily are we as trainers able to put ourselves into an environment in which we have to learn and master a new set of skills or learn and apply new knowledge?

By Bob Pike

As trainers, we naturally believe we have large stores of empathy for the people we train. After all, we want our trainees to learn. We also want them to master the skills and knowledge that will help them to perform better. And we want to help create a workplace that will support them in applying new skills and knowledge after the training has ended.