Content about Development Manager

March 1, 2012
Case Study: The UPS Store/Cal Poly Training

Tapping the resources and expertise of California Polytechnic State University (Cal Poly), The UPS Store created a hands-on training program to help its nationwide franchise network say, “We can print that.”

By Marianne Hamilton,Training and Development Manager, The UPS Store network

When the franchisor of The UPS Store decided to grow its business printing services, it knew it needed a training curriculum for its franchisees that was consistent, scalable… and convincing.

March 1, 2012
Case Study: The UPS Store/Cal Poly Training

Tapping the resources and expertise of California Polytechnic State University (Cal Poly), The UPS Store created a hands-on training program to help its nationwide franchise network say, “We can print that.”

 

By Marianne Hamilton,Training and Development Manager, The UPS Store network

When the franchisor of The UPS Store decided to grow its business printing services, it knew it needed a training curriculum for its franchisees that was consistent, scalable… and convincing.

February 10, 2012
What’s an LMS? Part 1

Recently, a Training & Organizational Development manager implemented the first Learning Management System (LMS) in his company, Multi-Chem. He says it has been a rewarding venture, providing functionality the company has needed for some time. The experience yielded many lessons that might be helpful for others. Here are some of the lessons he learned along the way.

By Glenn Drysdale, Training & Organizational Development Manager, Multi-Chem

Recently, I embarked upon an adventure: implementing the first Learning Management System (LMS) in our company. It has been a rewarding venture, providing functionality we have needed for some time. The experience yielded many lessons that might be helpful for others. Here are some of the lessons we learned along the way.

August 19, 2011
Tell Me Where It Hurts… Prescription for an Effective Incentive

Achieving goals and producing results is possible through incentives, and it doesn’t have to hurt. In fact, it’s a proven remedy. Companies that invest in an effective incentive program use it as a business tool to achieve uncommon goals—good preventive medicine.

By Debbie Szafran, Business Development Manager, Sutton & Associates

“Tell me where it hurts.” Sound familiar? This is usually the first question we hear from the doctor when we are not feeling well. In order for the doctor to determine the cause, we must answer some questions so the best treatment can be prescribed.

May 16, 2011
Motivated to Be Engaged

Since company culture is about providing a respectful workplace that encourages loyalty to the company, then providing great leadership, tools, training, and rewards also would be a part of that ideal culture, thus creating engaged employees. The objective is to design incentive programs that motivate the greatest number of employees, beyond the top performers alone. Models have been created to provide tiered incentives, so every employee has an opportunity, based on their level of engagement.

By Debbie Szafran, Business Development Manager, Sutton & Associates

Can people be motivated to become engaged at work? I recently was discussing with colleagues wording for incentive travel marketing pieces, and we became fully “engaged” in the matter of motivation versus engagement. After our discussion, I was “motivated” to write this article to stimulate more thought on the subject within your organization.