Content about Closed-ended question

October 4, 2010
The Professional’s Guide to Asking Questions

Asking the right kindof question at the right time can get people to listen to you, when they wouldn’t otherwise want to. Learn to ask the right questions, and you can turn a negative situation into a positive one.

By Michael Lovas and Pam Holloway

So the first question in this article about asking questions has to be: “Why Use Questions?”

You want to use questions because they work! Plus, the person who asks the questions controls the situation—and this is true whether you’re a trainer, a salesperson, a manager, etc.