Content about Business models

February 10, 2012
Conference Highlight: The Performance Consulting Model

One way to implement nationwide training to improve customer service scores.

 

Training 2012 Conference & Expo speaker Gabriel Urrea offers a case study on improving customer service satisfaction.

Challenge: “Our customer service scores are not going in the right direction so we need nationwide training as soon as possible.”

June 2, 2011
Measuring Customer Service Training’s Impact

By investing in customer service training, employees will learn skills to provide better service up front and also uncover ways to reduce customer dissatisfaction. But the employee contribution is only part of the equation. A company must do its part by completing the pre-planning, goal setting, measurement, and readjustment phases.

By Kristen Meletio Kmetz, Regional Training Account Manager, Signature Worldwide

April 13, 2011
Lessons Learned from the Business Crises

To benefit from change and to grow, each organization must understand where it’s been and where it might go. Research trends and spot opportunities. Put more focus upon running a successful organization. Get a qualified business mentor. Identify stakeholders and work with them. Predict and benefit from cycles in business. Broaden the scope of your services. Find creative ways to collaborate.

By Hank Moore, Corporate Strategist

From tough economic times, things can and will move forward again. Those who weather the current downturn and strategize their courses will be more successful in the next upturn.

Business must learn the lessons from the corporate scandals and the economic downturn. The ways in which business corrects itself will restore the economy and produce extraordinary business opportunities.