Content about Balanced scorecard

March 13, 2012
Case Study: New Hire Scorecards at Discover Financial Services

Some organizations need specific scorecards that focus on the performance of an individual training program and the performance of learners as they make the transition from the classroom to the workplace. That’s the situation faced by the Training Center of Excellence at Discover Financial Services for the New Hire Program in its call centers. This case study describes that challenge and the solution the training team at Discover devised.

As balanced scorecards have become increasingly common tools used to manage entire businesses, many training and development professionals have tried to adapt them for use in our profession. For example, ASTD developed its Workplace Learning and Performance Scorecard in 2006, and Ajay Pangarkar and Teresa Kirkwood published their Trainer’s Balanced Scorecard in 2009.

March 24, 2011
L&D Best Practices: Business Goals and Measuring ROI

2011 Training Top 125 winners' strategies for aligning training with business goals and creating models to measure ROI and other financial metrics pertaining to training.

Training and Business Goals

By Lisa Pruitt, VP, Learning Strategies, First Horizon National

At First Horizon National, the parent company of First Tennessee Bank and FTN Financial, executives set business goals in late November. Goals then are cascaded electronically through the system via myPLAN (the organization’s talent management system) in December. An annual Training Summit is conducted in early January with top executives enterprise-wide, across all business lines.