By Karen Brill
Any national roll-out of a training program is an anxiety-provoking experience for even the most seasoned learning professional. If the implementation fails, it is a very public failure. On the other hand, a national roll-out is a terrific opportunity to develop skills, attitudes, and behaviors across your operation that will improve performance and promote your culture.
Our lessons learned from large-scale implementations, largely based on mistakes we’ve made, will benefit any organization that operates in multiple locations.