Content about Advisor

August 25, 2010
4 National Training Roll-Out Lessons

Any national roll-out of a training program is an anxiety-provoking experience for even the most seasoned learning professional. If the implementation fails, it is a very public failure. On the other hand, a national roll-out is a terrific opportunity to develop skills, attitudes, and behaviors across your operation that will improve performance and promote your culture.

By Karen Brill

Any national roll-out of a training program is an anxiety-provoking experience for even the most seasoned learning professional. If the implementation fails, it is a very public failure. On the other hand, a national roll-out is a terrific opportunity to develop skills, attitudes, and behaviors across your operation that will improve performance and promote your culture.

Our lessons learned from large-scale implementations, largely based on mistakes we’ve made, will benefit any organization that operates in multiple locations.

August 2, 2010
Want Engaged Customers? Then Engage Your Employees!

In today’s challenging economy, companies must deliver a compelling and differentiated customer experience if they are to survive and thrive. Indeed, most companies understand they need to actively engage their customers to build loyalty, deepen relationships, and gain access to insights that inspire future actions.

In today’s challenging economy, companies must deliver a compelling and differentiated customer experience if they are to survive and thrive. Indeed, most companies understand they need to actively engage their customers to build loyalty, deepen relationships, and gain access to insights that inspire future actions.

April 10, 2007
Grow Your Business One Customer at a Time

Customers make your business successful. Show them you appreciate their loyalty with these helpful tips.

Customers make your business successful. Show them you appreciate their loyalty with these helpful tips.