Whitepaper: The Art of Coaching in the Contact Center January 24, 2008
By Mark Selcow and Matt Glickman
There exists a vital process in contact centers today, as important as workforce management, quality monitoring, and call routing, which many leading operations use to manage its people. This critical process is Coaching.
Sales & Marketing Management Magazine
This article is brought to you by Sales & Marketing Management, the leading authority for executives in the sales and marketing field.
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