By Bonnie Burn
A volatile manager dumps his problem employees at your door. Or executives decide you will begin next week implementing the new training course for the organization. Where do you find practical training solutions for these dilemmas? Great question! My best resource has been seasoned trainers who shared their insights. So this new column, “Trainer Talk,” will offer just that: practical training solutions to your training problems. You are welcome to submit your training challenges to Editor Lorri Freifeld (firstname.lastname@example.org) for consideration for this column. To get started, here is a training “opportunity” I have encountered:
Q: I started working for the company three months ago. One of the managers dropped by, on the pretext of just saying ,“Hi.” As I looked up, he launched into one complaint after another, blaming “two problem employees.” Then he inserted, with a big smile, “But, I have the solution. I told my boss you would do one of those teambuilding sessions with my group. She thought that was an excellent idea. So, my assistant will contact you tomorrow to schedule. Thanks.”
Should I do the teambuilding training?
A: Yes, do the teambuilding training, but first...
1. Select a validated, online self-assessment (e.g., True Colors, Short MBTI, DISC).
2. Gain the manager’s buy-in.
3. Facilitate confidential, one-on-one debriefings.
4. Conduct a targeted teambuilding session.
5. Check back with the manager.
WHAT DID YOU ACCOMPLISH?
Bonnie Burn is CEO of DISCcert and the author of “Assessments A to Z” and “Flip Chart Power.” For 25 years, organizations have used her assessments, coaching, management skills training, teambuilding workshops, and train-the-trainer certification programs to grow.
Visit www.trainingmag.com for a “3 R’s Checklist” designed to help you “review reality” the next time a teambuilding or special training opportunity lands at your training doorstep. And if you would like input on one of your challenging training “opportunities,” please send to an e-mail to Editor-in-Chief Lorri Freifeld at email@example.com.