By Bob Pike
I worked in Australia, Japan, and China for most of November last year. In seminars in each of those countries I asked participants to create a list of what I call “magic phrases” during the training. These are short phrases that capture the essence or “magic” of a key training concept.
Each class averaged 30 to 35 phrases. The interesting thing is that regardless of the country, the phrases were 80 to 90 percent the same. You might say, “Of course, they were the same—it was the same content.” True, but the context was to capture key ideas that have immediate use in improving your training and performance
improvement efforts in your organization with your people and with your content.
Here are the Top 6 magic phrases and their value to you:
Closers:Most trainers don’t close a training program—they just run out of time. Remember the Closing ACT: Action Planning, Celebration, and Tie things together.
Use an Opener, not an icebreaker. Many trainers don’t open at all; they just start dumping content. Just because people are physically present doesn’t mean they are mentally present and ready to learn. Remember that a great opener raises the BAR. It Breaks preoccupation through involvement. It reduces tension and increases retention by Allowing people time to network. And it is always Relevant to the content.
Revisit content.We know key content needs to be revisited at least six times to move from short-term memory to long-term memory. Revisit is when the participants go back over the content in a variety of ways. Review is when the instructor does it.
Utilize Energizers.There are always times during a program when participants lose energy. An energizer takes only a minute or two, but it serves to refocus participants on the task at hand and gets the energy level back up.
Which of these Top 6 phrases has the greatest value for you personally? Send me an e-mail at
BPike3@BobPike Group.com, and I’ll give you all 30 power phrases. Until next month—add value and make a difference.
This marks the one-year anniversary of my column in Trainingmagazine. I hope you are enjoying reading it as much as I am writing it. As always, I welcome your suggestions for topics you’d like to see covered in future columns. Hopefully, I got to see many of you at Training 2012 in Atlanta.
Have a question you’d like Bob to answer? E-mail him at BPike@BobPikeGroup.com.
Bob Pike is known as the “trainer’s trainer.” He is the author of more than 30 books, including “Creative Training Techniques Handbook.” You can follow him on Twitter and Facebook using bobpikectt.