Andrew Miller is president of ACM Consulting Inc., a consulting and advisory firm that focuses on improving organizational efficiency and communication.Miller has led clients in many industries through complex business transformations and organizational changes and offers these tips to develop an effective technology training program:
- Mandate employee representation in the decision-making process. Users gain a sense of ownership, which gives rise to comments about "our" system, not "their" system.
- Know the audience for each training session. The organization can communicate a customized message to employee groups, identifying the strategy behind and the benefits of the new technology.
- Implement a method to track usage compliance. Employees then know it is a strategic investment, and the organization is serious about its effective use, positively impacting company performance.