Compucredit The company revised its new hi...

Article | Sun, 02/01/2009 - 02:00

Compucredit The company revised its new hire training program to include more role playing and assessments, and an additional two weeks of on-the-job training. This was reinforced with daily feedback sessions and trainer evaluations. A turnover rate metric was implemented at on- and off-shore locations to evaluate the effectiveness of trainings delivered. All new hire trainers now are held accountable for turnover in the first 30 days. Overall turnover at CompuCredit decreased from 10 percent to 6 percent in the last year.