Call Center Today will host its first 24-hour Training Marathon, a series of call center learning Webinars, beginning Tuesday, October 26, at 8:00 a.m. EST. The first Training Marathon is focused on customer service for call center trainers and managers.
For 24 straight hours, Call Center Today’s consulting team will lead participants from across the globe in 24 customer service training sessions. At the top of each hour, a new 30-minute training session will begin, followed by 30 minutes of questions and answers with Call Center Today team experts.
The event is focused on presenting practical, inventive, and meaningful customer service training for call centers, covering topics that can be used immediately. Presentations will center on customer service telephone skills, management practices, customer service scripting, quality assurance programs, hiring and training programs, customer service supervisor tasks, agent retention and more.
Organizations can register on-line by visiting www.CallCenterToday.com and will be accepted through the conclusion of the Training Marathon. The investment is $59.95 per registration, and one registration can be used by an entire company. Registrations placed by the end of Friday, October 15, will receive a FREE e-book on customer service training written specifically for call center managers. For more information, call 888.835.5326 or visit CallCenterToday.com.