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Download the 2014 Training Top 125 Application

Trainingmagazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 10 years. See if your organization can join the ranks of illustrious past winners such as Verizon, Farmers Insurance, IBM, and The Ritz-Carlton Hotel Company.

For more on the Top 125, view this short overview:

How to Handle Customer Complaints

Fewer than half of unhappy customers will bring a complaint to your attention. Those who never say anything will tell an average of 11 other people about their bad experience. It is important to recognize complaints as opportunities, so you can sway these averages, one resolved complaint at a time.

2 Must-Have Skills for Leaders

Critical thinking and emotional intelligence are both essential skills for today’s leaders to have. Used together, they can create an environment where employees understand the processes and procedures, know when to go beyond the written rules to do the right thing, and care enough to take that action.

MassMutual Fosters Open Communication

Through employee engagement survey feedback, MassMutual Financial Group saw an opportunity to improve its ability to foster open and direct communication. The company enlisted the support of VitalSmarts and its Crucial Conversations program. MassMutual identified 17 mid-level managers to become certified instructors and developed a yearlong plan to train managers and employees.

Wired for Learning

The plethora of advanced but easy-to-use technological devices available to us has had a direct impact on the way we use information. Learning theory and conceptual frameworks are being challenged. You need to ask yourself if your organization is equipped to deal with this.

Supercompetent Speaking: Tailoring Your Presentation to Your Audience

Discover as much as you can about your audience, the leadership’s key objectives, and your role prior to your presentation. What do you want to get across? What do does the audience want to know? How can you focus your message around their needs? How do they want to receive those benefits?

Virtual Tech Alters 21st Century Corporate Learning

Technology has, without question, altered the reality of today’s students and changed the reality of the 21^st century corporate classroom. Webcasting and virtual environments can help organizations make necessary adjustments, improving speed to comprehension while delivering greater ROI. Most importantly, they help engage students in a way that fits their daily lives—which helps further the corporate training mission.

The Will to Win

According to the late James Michener’s “Sports in America,” the late football coach Vince Lombardi claimed to have been misquoted on his famous line about winning being the only thing. What he intended to say was this: “Winning isn’t everything. The will to win is the only thing.” So what he actually was saying is that “effort is what ultimately defines success.”

Attitude Will Affect Your Career Altitude

A positive attitude will enhance your achievement level, as well as favorably affect your personal life and health. But is it a genetic behavioral pattern we inherit or is this state of mind achievable by daily conscious reinforcement?

Leveraging 3 Primary Management Styles

Management style greatly affects employees’ motivation and capacity to learn. Here, a look at the three primary management styles—directing, discussing, and delegating—that should be in the tool chest of every manager, along with practical suggestions about when and how to use them.

Practice, Creativity, Emotion, and the Brain

Companies train employees on new skills or behaviors. Employees intellectually grasp the new concepts presented during training. They make initial efforts to incorporate the new ideas into their work, but the new practices seem awkward. It takes extra effort to use them. Eventually, they fall back into their old, comfortable habits. One element is missing from this pattern: ongoing practice.

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From the Editor...

Lorri Freifeld

A Tale of 2 Cultures

Creating a corporate culture that encourages employees to do the right thing and also primes them to grow and lead is no easy task. Find out how several 2013 Training Top 125 winners lead by example and utilize constant communication to underscore the importance of a values-driven culture that emphasizes employee engagement and development.

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Sticky Notes

Back to the Basics

What’s missing in the repertoires of 9 out of 10 leaders is consistent practice of the old-fashioned basics of management.

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Productivity Coach's Corner

Building a Productive Mindset

Check your routines and build a mindset to get more done, and you’ll achieve more every day.

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Emerging Training Leaders

2013 Emerging Training Leaders

These 25 training professionals soar with exceptional leadership skills and business savvy.

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Online Learning 2013

September 17-19, 2013 • Chicago, Illinois

Training magazine's Online Learning Conference will provide how-to, skill-building content and showcase how innovators are solving business problems for their organizations by leveraging learning technologies to make their learning blend more cohesive, immediate, intuitive, inclusive, and immersive.

Click HERE for more information.

Matt Harding: Training 2013 Conference & Expo Keynote

Matt Harding takes happiness to a new level with his Dance of Joy—and Training 2013 Conference & Expo attendees got the opportunity to share their moves with Matt on stage during his recent keynote at the event held at the Walt Disney World Coronado Springs Resort in Orlando in February.